Lesismo Returns & Exchange Policy
Please review the following guidelines before initiating a return. For assistance, contact our support team at info@lesismo.com.
Eligibility for Returns
1. Product Condition: Products must be unused, in original packaging, with all tags and labels intact, and in the same condition as received.
2. Timeframe: Returns must be initiated within 07 (Seven) days of receiving the product. Returns beyond this period may not be accepted.
How to Initiate a Return
1. Contact Us: Reach out to our customer support at contact email/phone] with your order number and details of the item(s) for return.2. Pack the Item: Ensure the product is securely packed in its original packaging.
3. Return Authorization: Our team will provide a return authorization number and detailed return instructions.
Return Shipping
1. Cost: Return shipping costs are borne by the customer unless the return is due to a defect or incorrect item received.2. Shipping Method: Use a trackable shipping method and retain proof of shipment until your return is processed.
Refund or Exchange
1. Refunds: Upon receiving and inspecting the returned product, a refund will be issued to the original payment method within 07 (Seven) business days.
2. Exchanges: If you prefer an exchange for size, color, or another product, specify your request when initiating the return
Non-Returnable Items
The following items are non-returnable due to hygiene and safety reasons:
• Customized or personalized items
• Undergarments
• Toiletries and personal care items
• Items with visible signs of use
Damaged or Defective Items
If you receive a defective or damaged item, contact us immediately. We will arrange a replacement or refund and may cover return shipping costs.
Order Cancellations
1. Orders can be canceled before shipment for a full refund.
2. If the order has shipped, follow the return procedure for a refund.